Tips for RPA Success: Part 2

RPA has been tried and tested, and it promises large returns with relatively little effort. But there is really no such thing as a one-size-fits-all RPA solution. How can you define the right strategy and find the most compatible RPA provider for your organization? What do you need to take into account? In the previous piece we discussed five tips to get started – here are five more.

  • Don’t overlook data security and compliance

By reducing human contact with your sensitive information, RPA can actually help your organization reduce security risk and improve compliance with new regulations like GDPR and CCPA. However, for this to happen, the RPA software itself needs to be secure. Unfortunately, not all software is created equal. Poorly designed software can actually lead to inadvertent data exposure and can contain vulnerabilities that can be exploited by attackers.

Look for a vendor who adheres to a stringent secure development lifecycle methodology, resulting in hardened software with fewer vulnerabilities. Some vendors also invest in outside security audits and certifications of their products and may provide specialized solutions and best practices that help with your specific industry regulations.

→Make sure that the vendor you choose is prepared for your organization’s security requirements.

  • Make sure your team is prepared

Take advantage of training opportunities in the area of robotic process automation, which will help you and your team prepare for its implementation. Equipping yourself with relevant knowledge and skills will also enable you — with the right software — to automate processes independently in the long term.

The availability of video tutorials and hands-on training can help employees quickly familiarize themselves with RPA solutions. Some RPA solution providers offer community versions of their products, offering free courses, training materials and community forums where users support each other.

→ Ask a potential RPA provider about training opportunities.

  • Embrace the future of process automation

Self-learning bots are the future of RPA. The integration of artificial intelligence (AI), especially machine learning, ensures that your system can learn from previous decisions so that it can handle rule-based processes independently.

A vendor that integrates intelligent technologies such as AI and machine learning can meet a wider range of business needs and minimize the need for bot maintenance.

→ Find a supplier that is prepared for the intelligent future of process automation.

  • Consider the added value of a specialized RPA platform

When evaluating your options for RPA technology, you’ll find a wide variety of offerings – from generic platform vendors to specialized providers that offer RPA as well as additional capabilities suited for particular use cases. Your specific business requirements, as well as your existing or planned IT investments, can help you successfully navigate the RPA provider landscape.

Since RPA addresses data-centric processes, one common area of added value is content and process management. In fact, some modern content services platforms offer RPA alongside other critical capabilities for managing content and processes across the entire information lifecycle. Look for providers who offer RPA as part of their intelligent automation stack, leveraging the power of software bots alongside robust workflow automation tools and other complementary capabilities.

Choosing a specialized RPA provider who understands your entire information lifecycle and your industry can give you accelerated access to end-to-end automation options, innovative technologies and enterprise scalability. It can also provide you with industry and departmental solutions that leverage RPA best practices in a way that is tailor-fit to your specific business needs. If you’ve already invested in a content services platform or are considering a move, it’s worth assessing your provider’s RPA capabilities and intelligent automation expertise.

→ Evaluate the added value of implementing RPA as part of a comprehensive information management platform.

  • Plan for RPA’s impact on human capital management

Failure to plan to RPA’s impact on your organization’s human capital can lead to RPA being perceived by your workers as taking away human jobs. If this is a potential risk in your RPA implementation, you should address this in your planning process and work with your HR department to fully evaluate and mitigate any negative impact on your employees.

RPA is often used to automate repetitive, high-volume data processing tasks where human touch does not add value. In fact, the tedious and mundane nature of such work can often lead to employee burnout and churn. Deploying RPA to such processes can actually provide an opportunity for your employees to move into managing higher level and higher value processes for your organization, contributing to their professional growth and to delivering greater value to your customers.

→ Consult with your HR and executive team to identify opportunities for improved human capital utilization

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Sam Babic is Chief Innovation Officer at Hyland. Throughout his career at Hyland, Babic has focused on implementing the most modern and innovative development strategies to remain in lockstep with customers’ transformation journeys. As Chief Innovation Officer, Babic is responsible for driving enterprise innovation by exploring business opportunities and emerging technologies to expand the company’s product portfolio and accelerate delivery of differentiated solutions to its global customers.