ROCHESTER, N.Y., October 29, 2019 – Alaris, a Kodak Alaris business, and eBizDocs, an Albany, NY-based scanning service bureau, are helping government agencies address two critical challenges: preparing for the influx of document requests related to the REAL ID Act and providing better overall service to clients that receive state benefits.
Starting October 1, 2020, every U.S. state and territory resident will need to present a REAL ID-compliant license, ID or other acceptable form of identification (such as a passport) to access federal facilities, including boarding commercial aircraft. Government agencies expect a surge in information requests as citizens gather the required paperwork to apply for REAL ID-compliant identification.
As agencies are bolstering digital transformation initiatives to provide faster and more efficient service to the public, eBizDocs has won multiple large document conversion projects. As a result, they have needed to make strategic investments in new scanning equipment, including the recent purchase of six Kodak i5250 Scanners with Alaris Capture Pro Software from Kodak Alaris. The i5250 Scanners are built for the most demanding customers in the toughest scanning environments. Capture Pro Software quickly converts batches of paper into high-quality images, enabling better data extraction and improving the flow of information. With the new Alaris technology in place, eBizDocs will process an additional 15 million pages per year.
“At our current growth rate and with the new scanners from Kodak Alaris, we are more than tripling our document conversion service capacity and offering new full-time employment to more than 50 employees,” said Howard Gross, President and CEO, eBizDocs. For eBizDocs, the expected return on investment is less than one year due to the scanners’ speed, excellent paper handling and outstanding image quality.
County Department of Human Services Goes Digital
The Monroe County Department of Human Services (DHS), through its Central Document Management (CDM) office, processes nearly 1.8 million documents per year. Collecting such large amounts of paper can create inefficiency. Digitizing documents creates opportunities to increase efficiency and save tax payer money.
To achieve its digital transformation objectives, DHS worked with eBizDocs and Alaris to roll out a fleet of desktop scanners. “The automation that we have been able to achieve by using the Alaris product has really helped the clients we serve,” said Cheryl Dinolfo, Monroe County Executive. “There’s quicker turnaround, quicker delivery of service and we’re eliminating steps of having to go on a ‘search and find mission’ – we’ve got information right at our finger tips.”
DHS case managers determine whether a client qualifies for temporary public assistance based on proper documentation being submitted. Any delay in the process could prevent a family from receiving the benefits they need.
Across multiple departments, Monroe County currently has over 35 Alaris S2070 Scanners, 15 Kodak i3400, and more than 250 Kodak i2600 Scanners. “We upload birth certificates and social security cards via the Alaris system,” said Corinda Crossdale, Commissioner, Monroe County DHS. “The benefit of doing this is that no matter what services clients come in for, the document is always going to be in our system electronically, so they will never have to bring it in again.”
“We were most happy with the speed of Alaris and the quality of the images when they were uploaded,” explained Crossdale. “What we found was that the images looked exactly like the original.”