Automation Empowers the New World of Work

For many of us in the software industry, we will remember 2020 as the year in which low-code and no-code automation tools hit their stride – going from a fast-paced walk to a full-out sprint.

Commercial enterprises and government agencies have spent significant time and resources this year investing in solutions to accelerate digital transformation, turning once manual, paper-based processes into fully digital experiences to effectively serve their employees, customers, and constituents.

The continued restrictions with COVID throughout the summer and fall months of 2020 and subsequent recession have impacted most everyone in the private and public sectors. Due to these restraints, senior leaders and government officials have been tasked to find ways to support a digital world and often, to do more with less. Most companies are not in the financial position to rapidly hire teams of developers to create new software from the ground up.

That is where low-code and no-code automation software comes in. With clicks, not code, workers from IT experts to operations professionals and business analysts can quickly and easily create functional apps that turn manual processes into a thing of the past.

Advancements in the way people work

As more organizations automate processes and improve the way people work, they see notable results including higher satisfied customers and employees. The success of low-code and no-code tools this past year has led to continued improvement and development of the technology.

As remote work is set to continue into 2021 and beyond, nearly every industry will continue to undergo rapid digital transformation. The ability to visually map, quickly automate and continuously optimize processes and workflows with a complete, cloud-based process management and automation platform will be critical to the success of these efforts. As the industry grows, these technologies will be able to improve the way people work, live and learn. In fact, a report from Forrester shows that low-code app development could make up 65% of all app development by 2024.

Low-code automation in action: eliminating process pain points

For organizations — both new to and familiar with low-code and no-code solutions — the opportunity to eliminate process pain points with automation are endless. Here are just four examples of how the technology is used in our current reality:

  • Worker safety and job compliance: In many states, construction is considered an essential business, so these jobs haven’t halted completely due to the pandemic. To navigate work safely, construction companies — or any business with on-site staff, for that matter — can implement a daily check-in form for anyone visiting its sites or offices. With low-code automation, these forms can be accessed through the web via a mobile QR code. Workers scan the QR code with their smartphone upon arriving at a site and fill out the form, ensuring the company is able to perform health checks and contact tracing for every employee and visitor. The ease of use ensures both adoption and compliance. Given the flexibility of low-code automation, these mobile forms can be quickly updated as CDC and local health recommendations change.
  • Visitor safety and contact tracing: As cultural institutions like museums start to reopen, they need a way for both visitors and employees to stay safe and support contact tracing. These institutions can use low-code workflows to manage a contactless mobile form where visitors anonymously register all their details, which are then recorded in an online database like SharePoint. If a visitor’s response meets any flagged parameters, it’s escalated to the necessary parties. These forms can also be updated as regulatory recommendations and requirements change. And in the event that someone with the coronavirus visits the museum, the organization is able to provide data to the relevant authorities to support contact tracing — with no delay and at no additional strain to its employees.
  • Channel sales: With sales teams working remotely, manual order tracking and management processes won’t cut it anymore. Low-code automation can integrate with existing platforms like Zendesk and/or Salesforce to automate the steps from order intake through purchase-order confirmation and provisioning. With low-code automation, the workflow can handle up to 90% of all orders, send 100% of confirmation emails and increase the overall channel business of a sales organization. Partners can rest assured that they’ll get confirmations and send fewer requests to check order statuses, saving the organization resources it has to devote to those tickets.
  • Remote learning: For schools navigating e-learning, processes like taking attendance cannot be as easily mirrored remotely. Automated digital forms make it easy for students to report their participation in online classes each morning. This registration form can be connected with existing databases and learning management platforms. When a student logs onto their learning management platform, they click a link to submit their attendance, which then opens a low-code form. It is responsive to whatever device the student is using at home and can be used across grade levels.

Automating business processes will continue to change with time and as the workplace continues to evolve, but with the right automation tools in hand, organizations will be able to respond to a changing climate. Giving your employees access to these technologies will reduce inefficiencies and empower them to fix the process pain points rapidly.

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In her role as VP of Product Management at Nintex, Zoe Clelland is passionate about building world-class products based on customer-centricity, empowered teams, and a deep belief that software must work for humans, not the other way around. Zoe has focused on defining every aspect of digital user experiences for more than 20 years, and holds a Ph.D. in Human Factors Psychology.