A Look at Ricoh’s Intelligent Business Platform

About a year ago, Ricoh unveiled its AI-powered Intelligent Business Platform. At first, releasing a new office productivity product during the height of a pandemic when most workers were working remotely may have seemed like poor timing. But a year later it looks like Ricoh made the right move at just the right time. And it’s a move that solidifies their shift from a hardware-centric company to a modern provider of cloud-based business tools that make a difference.

 Modern Tools Move the Needle

The Ricoh Intelligent Business Platform (IBP) uses modern self-learning Artificial Intelligence (AI) and flexible low-code applications to allow companies to more easily and quickly improve inefficient analog workflows with digital workflows that boost productivity and performance.

At the heart of the platform is a library of subscription-based services that make it easy to replace paper-based processes with proven and pre-built workflows. And while the technologies under the hood – including a number of intelligent data capture and low-code process automation tools – drive the advantages, it is the portfolio of services that will move the needle.

Because the platform enables immediate process improvements, it allows for a level of flexibility and agility that the new hybrid environment can really benefit from. The platform delivers in the everyday activities that drive performance in areas like customer experience, process improvement, and information management.

A New Footing for the New Normal

The advent of Ricoh’s IBP comes just as organizations are finding their footing and adopting a hybrid work environment with some workers returning to the office while other employees continue to work from home. Since it is a single-source, cloud-based portal of repeatable services and workflows that are accessible from anywhere, Ricoh IBP is at the right place at the right time. Emphasizing this point, on October 5 Ricoh announced its Intelligent Delivery Services offering built upon the platform. Businesses can now turn their mailrooms into digital information hubs, automating inbound physical and digital mail and offering access to employees from wherever they may be working.

Reaching for New Innovation and Success

Ricoh has come a long way since its heyday as a leading innovator in the photocopier market. Process improvement and innovation have been a critical part of Ricoh’s DNA. Indeed, in 1975 the company became the first recipient for the Deming Prize in the office automation industry. And they have continued to innovate in many important areas including benchmark developments in office color, digital cameras and multi-function devices. This latest transition – from hardware to services – is one that many other printer/copier providers are attempting. Ricoh’s continued evolution is a testament to its ability to adapt to changes in the market and continue to innovate by keeping customers first.

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is president and senior analyst for BPO Media, which publishes The Imaging Channel and Workflow magazines. As a market analyst and industry consultant, Ames has worked for prominent consulting firms including KPMG and has more than 15 years experience in the imaging industry covering technology and business sectors. Ames has lived and worked in the United States, Southeast Asia and Europe and enjoys being a part of a global industry and community.