MELVILLE, N.Y., NOVEMBER 16, 2017 – Honing in on its enterprise service and support expertise to create one, collaborative team environment, Canon U.S.A., Inc., a leader in digital imaging solutions, unveils its state-of-the-art Customer Solutions Center for enterprises of the future. Designed to elevate the Company’s end-to-end service and support capabilities needed in today’s connected world, the center provides Canon’s dealer partners with the necessary tools, systems, and resources to help resolve customer concerns quickly and efficiently.
“At first glance, it is well apparent that Canon’s new Customer Solutions Center pushes the boundaries through this forward-thinking, integrated lab,” says Canon U.S.A. service partner Mr. Mark Marturano, senior vice president of support services, LDI Color Toolbox. “The biggest challenge for dealers lies in providing complete, end-to-end solutions support. Seeing this facility first-hand proves Canon listens to the needs of its dealers, taking real-time diagnostics and predictive maintenance to a whole new level.”
The Customer Solutions Center includes technical support, engineering, and development teams, all working together within one location and employing cutting-edge technologies that helps the teams to deliver enhanced solutions support quickly to dealers, and in turn customers, across the enterprise, production, large format, image capture, and desktop imaging product lines.
The collaborative nature fosters an environment well-equipped to handle integrated platform support across software, devices, workflow solutions, and networks. The center additionally features built-in sets that resemble the equipment configurations of Canon’s major accounts to enable its engineers and specialists to efficiently reproduce their environments in the lab and work directly with its dealers to help facilitate repairs and/or create tailored customizations.
“Service is a differentiator for Canon among its competitors,” says Leroy Farrell, vice president and general manager, engineering services and solutions division, Business Imaging Solutions Group, Canon U.S.A., Inc. “Our focus is always the customer, and our goal is to enhance the customer’s experience with Canon solutions. This new collaborative and creative Customer Solutions Center brings this concept to life.”
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