In the Flow

The New World of Document Control Workflow

Scott Brandt

by Scott Brandt | 07/11/2017

For many organizations, the document control function was the down-in-the-basement department, mainly viewed as the overseers of the large-format engineering drawings created over the years. They were the vault owners; the watch dogs for the repository. As more and more drawings and documents became digital their role expanded into managing the organization’s electronic files, mainly using shares on the network. But they were still the caretakers of the company’s intellectual property (IP).


Make Change Happen By Unlocking Your Data Gold Mine

Joanne E. Novak

by Joanne E. Novak | 07/07/2017

Back in 1997, Apple Computer, Inc., created an advertising campaign, “To the Crazy Ones,” with the tagline “Think different.” At the time Apple was so different from the predominant computer company, IBM, it was looking to create momentum for what they offered, which was quite different. 


Don’t Settle For Efficiency Or Productivity; Aim For Innovation

John Burton

by John Burton | 06/20/2017

Business leaders focus much of their attention on efficiency and productivity, and rightly so; no business can survive if it ignores them. But in our age of digital disruption, efficiency and productivity aren’t enough. From my experience as a technology CEO, I know that success depends on how well a business enables innovation, both for itself and for its customers. And we in the workflow automation industry have an important story to tell about the power of our technology to enable innovation.


Improve Document Processing Workflows With Intelligent Data Capture: Part 1

Gary Allen

by Gary Allen | 06/07/2017

Effectively managing document processing activities is critical to business success. It can help raise employee productivity; reduce the cost and cycle time associated with processing documents such as invoices; strengthen security and enhance customer service. Intelligent data capture is an approach that can help you streamline document processing activities and realize these and other goals.


Understanding Your Journey to Digital Nirvana

Joanne E. Novak

by Joanne E. Novak | 06/01/2017

We’ve all heard the story in some form or another: there is the easy road or the hard road to choose on your journey. If you take the hard road, you will suffer from more pain and if you take the easy road – in the end — you will find greater ease in completing the journey.


Saying Hello to Web Single Sign On

Dean Wiech

by Dean Wiech | 05/17/2017

System administrators employ access governance solutions to allow organizational leaders the ability to easily support access rights and to manage the particulars of their organizations; for example, which users have access to what, when and why. But instead of being able to take a quick peek into their environments and get a detailed picture of the status quo, many access management processes remain cumbersome, and can be manual and even outdated. This is especially true when managing credentials and access for cloud applications. 


Why It’s So Difficult to Automate Your ECO/ECR Workflows

Scott Brandt

by Scott Brandt | 05/10/2017

They say old habits die hard. For those processes that have been ingrained in organizations over the years, such as engineering change order/engineering change request, this is certainly true. Because these processes are so critical to companies, there is substantial reticence to change how they are completed.


Creating Value – Day After Day After Day (or How ECM Could Have Saved Nicolas Cage)

Joanne E. Novak

by Joanne E. Novak | 05/03/2017

With transformational leaders looking to improve their business operations, sometimes the soft gains are overlooked with employee morale and customer service.

Our workplace environment is important for not only doing the job and collaborating with others but also for the employees’ satisfaction. There are countless surveys about the best places to work and the best cities in which to work – but what really makes a good workplace is one that has carried the employees along with process improvement.


Here Is Why You Secretly Hate Your Job: The Importance of Career Purpose

Ryan Duguid

by Ryan Duguid | 04/17/2017

Every year, Gallup, the research agency, carries out a global study on employee engagement. For company owners, it doesn’t make for happy reading. In the U.S., only 33 percent of employees say they feel engaged in their jobs, and just over half (51 percent) say they are currently looking for a new job — all indicating there’s a real lack of career purpose among employees.


Disruptive Innovation is Not Going Away: Expect to See More Change in Every Industry

Joanne E. Novak

by Joanne E. Novak | 04/05/2017

I recently attended a program at the Connecticut Forum entitled “Disruption! Innovators in business, media and culture,” and was reminded that disruption is happening in all industries in diverse ways.  Suggested in the preface to the forum is the idea that the disruption that we have heard about is connected to “disruptive innovation,” a term coined by Clayton M. Christensen to mean “when a small company with fewer resources can successfully challenge incumbent businesses.” Facebook, Netflix and Amazon were cited as examples. Basically, it is a new idea that prompts a shift in an industry, giving us a new way to operate.


One System Doesn’t Do It All: The Emergence of the Connected Ecosystem

BJ Johnson

by BJ Johnson | 03/21/2017

Scenario one: The contract was signed using DocuSign and automatically routed to an electronic document management system (EDMS) that interfaces with Salesforce, making it easy for members of sales and customer care to access key information.  By extracting the contract expiration date, the EDMS will send advance reminders of the contract renewal date, additional data extracted allows the EDMS to manage the retention and disposition of the document. Contracts are signed faster, customer service becomes more efficient, and contract renewal dates aren’t missed. Mailing, copying and filing costs are eliminated, sales and customer care become more efficient, and customer retention improves.


How BPOs are Driving Value and Efficiency in the Digital Age

Rick Costanzo

by Rick Costanzo | 03/16/2017

Over the last two decades, outsourcing has revolutionized the way enterprises approach a range of functions, from document scanning to human resources to IT services. Today, 97 percent of Global 2000 companies have a significant outsourcing relationship, according to HfS Research.[i]  Outsourcing has become the new way of doing business.


Unlocking the Value of Big Data With Little Data

Mika Javanainen

by Mika Javanainen | 03/13/2017

For years, companies have been hard at work analyzing vast amounts of big data trying to uncover insights and trends that help them deliver better business results. But for the most part, they’re only analyzing structured data, the kind that analytics tools can deal with. By making it easier to search for, access, analyze and consume all types of information, including unstructured content from a variety of applications, companies can include more types of data under the big data umbrella – and extract far more value from it.


Q&A: Inside CapServe, the Service Provider Capture Summit

Workflow Magazine

by Workflow Magazine | 03/11/2017

Workflow is pleased to be a sponsor of the inaugural CapServe conference, April 5-7 in Washington, D.C. We caught up with Bob Zagami, IMAGAZ by ZAGAMI, and Harvey Spencer, HSA, Inc. to find out a little more about this event.


Make a Futurist Proud – Embracing XaaS

Joanne E. Novak

by Joanne E. Novak | 03/08/2017

I recently saw the announcement for Amazon Chime – their new collaboration tool a la Skype. They referenced a Synergy Research Group study about players in the Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (Paas) markets – talking about digital workplace products.


Why the Cloud Works for Workflow

Scott Brandt

by Scott Brandt | 03/06/2017

Most of the jobs we do require discrete steps, accomplished incrementally over a period, veering from time to time based on input, changes in the environment, and the whims of human nature. (I hate when that human nature thing kicks in.)


How Cognitive Computing Will Power the Transformation of HR

Tina Marron-Partridge

by Tina Marron-Partridge | 03/02/2017

Rapid technological advancements are driving big changes in how people work within enterprises of all sizes, across every industry, all around the world. The human resource function isn’t exempt from this change and, in fact, must lead in addressing the impact of workforce challenges and shaping employee experience. To keep pace, HR is being revolutionized by an onslaught of evolving technologies, including cloud, mobile and the Internet of Things – all transforming how HR services are delivered and experienced. While these technologies have been integrated over the last few years, a groundbreaking capability, cognitive computing, is gaining rapid adoption to improve HR decision-making, augment expertise and shape the organization’s culture.


Continuous Improvement: The Real Power of Digital Transformation

John Burton

by John Burton | 02/22/2017

Readers of Workflow magazine are ahead of the crowd when it comes to the concept of digital transformation. Most have first-hand experience at using IT-led automation to accomplish things like opening up process bottlenecks, ensuring policy adherence, and generally getting more done in less time.


Factors to Consider When Creating a Document Imaging Request for Proposal

Reza Pazuki

by Reza Pazuki | 02/20/2017

Businesses of virtually all sizes and across all industries face an important challenge: the need to better manage physical and electronic records. This due in large part to the explosive growth in the amount of data being created and stored, which is doubling every two years and has already reached immense proportions.1


Boost Customer Engagement With Next-Gen ECM

Kevin Craine

by Kevin Craine | 02/08/2017

Much of the focus on business today is on acquiring new customers, but did you know that it costs six to seven times more to land a new customer than it does to sell to an existing one? Your current customers are more profitable too; a repeat customer spends over two-thirds more than a new one, and nearly all customers who have had a great service experience will buy from you again. Clearly, it makes good business sense to keep your existing customers engaged and coming back for more.