Hyland held its annual user conference, CommunityLIVE from September 17-21 at the Venetian in Las Vegas, and Workflow Magazine was there to be a part of it. Hyland hosted customers — including those acquired from Lexmark in the Perceptive deal — developers and partners to five days of advanced training, a hands-on lab, demonstrations, and a vendor fair. 

Hyland develops OnBase, an ECM platform and flagship product, ShareBase, an enterprise file-sharing solution, and the LawLogix line of I-9 and immigration process automation systems. The company’s portfolio aims to provide insurance, financial services, and healthcare providers, institutions of higher education, government and legal offices, and HR and accounting/finance departments with the framework to go paperless and automate their information-based business processes. And with its acquisition of Perceptive, the company finds itself sitting on an even richer treasure chest of ECM solutions.

But at the show, it was mostly about teaching. And boy was there a lot to learn.

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Show-goers had access to over 350 technical courses and 22 concurrent tracks highlighting Hyland’s portfolio of content services solutions, strategies for using them, how they can be applied in specific industries, and more.

The first two days of the show were dedicated to advanced training for OnBase customers, who were acquainted with many of the different features and functionalities offered up by OnBase. There was a full array of topics to cover. Some of these sessions, like OnBase 101: The End User Experience, were covering entry level topics. In this session, attendees saw all of OnBase’s fundamental components through the eyes of an end user and how they satisfy needs, as well as how OnBase can fit in with your existing infrastructure. Others, like the System Administration Recertification, which covered new features and best practices, performance, administration, training, and much more, in an interactive, hands-on environment, were a little more dense.  

But over the next three days, the sessions diversified.

There were vertical-oriented tracks for the financial services, manufacturing, healthcare, insurance, government, and higher education markets. These sessions highlighted Hyland’s technology in each space, as well as how it can solve industry-specific problems and give businesses an edge on their competition. For example, "Healthcare: Where We Have Been, Where We are Going," focused on the evolution of the healthcare industry and Hyland over the last 15 years, and where they’re headed in the future, But other sessions, like a panel for focused on how credit unions use OnBase to automate processes, were pointed towards solving specific business problems.

Show-goers also had the option to take tracks for the products themselves. Certainly not as dense as the advanced training sessions, and not as narrow as the vertical-oriented ones, these covered the topics that everyone should know.

Meanwhile other tracks focused on customer success stories. One such story was that of PGW, a long time OnBase user. In "A Municipal Utility Story: Philadelphia Gas Works’ Successes and Challenges," attendees heard the tale about how the organization was able to use OnBase to schedule projects and manage technical support. 

We heard keynotes from a number of Hyland executives, which touched on the company’s business plans, product roadmaps, and strategic development efforts, plus special guests Josh Linkner, a New York Times bestselling author and tech entrepreneur, and entertainer The Passing Zone.

And it wouldn’t be a trade show without a vendor fair! Show-goers had the opportunity to check out the latest technology from the likes of Kodak Alaris, Xerox, KYOCERA, Canon, Dell EMC, GuideWire, Fujitsu and many more. But the best part? A video asking whether ECM is as a term is dead. I personally believe we are all going to have things to discuss for many years to come.

Patricia Ames
Patricia Ames

is senior analyst for BPO Media, which publishes The Imaging Channel and Workflow magazines. As a market analyst and industry consultant, Ames has worked for prominent consulting firms including KPMG and has more than 10 years experience in the imaging industry covering technology and business sectors. Ames has lived and worked in the United States, Southeast Asia and Europe and enjoys being a part of a global industry and community. Follow her on Twitter at @OTGPublisher or contact her by email at patricia@bpomedia.com