Digitalization has certainly impacted the velocity and comprehensiveness of many organizational workflows, from receipt processing, to onboarding personnel, to product design changes. Taking paper out of the process simply increases the speed at which data and information is conveyed, reviewed, and acted on. In general, this has been viewed favorably by managers, providers, and consumers.  For example, we no longer wait for invoices to be delivered and scanned before accounts payable can process the transaction. Like anything new in life, however, there are downsides.  We are seeing three new impediments in decision-making due to digitalization.

When I first read about the “growth mindset” coined by Dr. Carol Dweck, Virginia Eaton Professor of Psychology at Stanford University, I felt like I was reading about business leaders and technology, not schoolchildren and young adults.

Optical character recognition (OCR) hardly gets the credit it deserves. Without it, we’d be stuck in the Dark Ages retyping entire pages to make an edit or convert a file — which would inevitably lead to more mistakes. Collaborating on documents would be a nightmare, and finding information would be a frustrating and painstaking task. And all of those automated document processes and big data and analytics solutions we enjoy today? Impossible without OCR.

Enterprises weighing investment in workflow and business process automation have a wide array of options. To choose wisely, it’s crucial to keep in mind that automation itself isn’t the goal. The goal is to optimize business processes in order to transform how the business operates. Recognizing this at the start helps frame and clarify subsequent decisions and make the most of your automation investment.

In the past, I have worked in the retail and wholesale industries learning about product development, sourcing, logistics and pricing. Once you work on the wholesale side, you understand the retail side, and you become a retail junkie, visiting stores (or as we called it, “shopping the market”) to see what is new and interesting to entice shoppers from both the product and presentation viewpoint.

Konica Minolta held its annual dealer conference in Carlsbad, Calif., Oct. 3-5, and, reflecting Konica’s vision these days, the event was themed “Futuready.” With a focus on its more high-tech offerings and a streamlined agenda that, in some ways, was quite representative of its business model (shake things up, let’s not do things the way they’ve always been done), the two-day event was a little different, a little edgy and a lot focused on the future.

This is my third article in a series on the topic of intelligent data capture. I’d like to again underscore the point I’ve made previously that effectively managing document processing activities is critical to business success. It can help raise employee productivity; reduce the cost and cycle time associated with processing documents such as invoices; strengthen security and enhance customer service. Intelligent data capture is an approach that can help you streamline document processing activities and realize these and other goals.

Hyland held its annual user conference, CommunityLIVE from September 17-21 at the Venetian in Las Vegas, and Workflow Magazine was there to be a part of it. Hyland hosted customers — including those acquired from Lexmark in the Perceptive deal — developers and partners to five days of advanced training, a hands-on lab, demonstrations, and a vendor fair. 

We’re losing our prospects’ attention. We’re wasting our time in unproductive conversations. Worst of all, we’re doing it every day. The problem is that we’re describing the features and functions of our software offerings before we talk about what the customer wants to hear — the benefits.

In most organizations, the decision to make a financial investment typically fall into three categories: 1) It makes us money – New business models; 2) It saves us money – Process improvements; and 3) It keeps us out of court – Fines, penalties and lawsuits.