- by BJ Johnson
Scenario one: The contract was signed using DocuSign and automatically routed to an electronic document management system (EDMS) that interfaces with Salesforce, making it easy for members of sales and customer care to access key information. By extracting the contract expiration date, the EDMS will send advance reminders of the contract renewal date, additional data extracted allows the EDMS to manage the retention and disposition of the document. Contracts are signed faster, customer service becomes more efficient, and contract renewal dates aren’t missed. Mailing, copying and filing costs are eliminated, sales and customer care become more efficient, and customer retention improves.
Over the last two decades, outsourcing has revolutionized the way enterprises approach a range of functions, from document scanning to human resources to IT services. Today, 97 percent of Global 2000 companies have a significant outsourcing relationship, according to HfS Research.[i] Outsourcing has become the new way of doing business.
- by Amy Weiss
A couple of weeks ago I attended the Healthcare Information and Management Systems Society (HIMSS) 2017 annual conference. A couple of days ago I finally regained feeling in my feet. I’m no stranger to trade shows or the Orange County Convention Center, but I’m not sure I’ve ever walked so much of the more than 1 million square feet that makes up the OCCC’s West Concourse. HIMSS, with more than 1,200 exhibitors, 300 sessions and 42,000 attendees, is a monster. A benevolent monster, of course, because it’s all about making healthcare smarter and easier and better, and who can argue that’s a good thing?
Workflow is pleased to be a sponsor of the inaugural CapServe conference, April 5-7 in Washington, D.C. We caught up with Bob Zagami, IMAGAZ by ZAGAMI, and Harvey Spencer, HSA, Inc. to find out a little more about this event.
For years, companies have been hard at work analyzing vast amounts of big data trying to uncover insights and trends that help them deliver better business results. But for the most part, they’re only analyzing structured data, the kind that analytics tools can deal with. By making it easier to search for, access, analyze and consume all types of information, including unstructured content from a variety of applications, companies can include more types of data under the big data umbrella – and extract far more value from it.
I recently saw the announcement for Amazon Chime – their new collaboration tool a la Skype. They referenced a Synergy Research Group study about players in the Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (Paas) markets – talking about digital workplace products.
- by Scott Brandt
Most of the jobs we do require discrete steps, accomplished incrementally over a period, veering from time to time based on input, changes in the environment, and the whims of human nature. (I hate when that human nature thing kicks in.)
Rapid technological advancements are driving big changes in how people work within enterprises of all sizes, across every industry, all around the world. The human resource function isn’t exempt from this change and, in fact, must lead in addressing the impact of workforce challenges and shaping employee experience. To keep pace, HR is being revolutionized by an onslaught of evolving technologies, including cloud, mobile and the Internet of Things – all transforming how HR services are delivered and experienced. While these technologies have been integrated over the last few years, a groundbreaking capability, cognitive computing, is gaining rapid adoption to improve HR decision-making, augment expertise and shape the organization’s culture.
- by John Burton
Readers of Workflow magazine are ahead of the crowd when it comes to the concept of digital transformation. Most have first-hand experience at using IT-led automation to accomplish things like opening up process bottlenecks, ensuring policy adherence, and generally getting more done in less time.
- by Reza Pazuki
Businesses of virtually all sizes and across all industries face an important challenge: the need to better manage physical and electronic records. This due in large part to the explosive growth in the amount of data being created and stored, which is doubling every two years and has already reached immense proportions.1