Elicker Art 0318By Lance Elicker, Ephesoft Inc.  

The reason vertical markets are a focus for sales organizations is that they allow for repeatability. It is much easier to build something and then repeat the process, as opposed to building something brand new each time. In the little corner of the world that is content management, often the issues or pain points we uncover will have to do with process, also referred to as workflow. 

Neal Art 0318By Ken Neal, Canon Business Process Services

Like any other type of enterprise, law firms face specific business challenges that often require improving workflow strategies and implementing new automation systems. To expand on this scenario, I will spotlight a case history about a law firm that needed to solve challenges connected with a pending nationwide renovation and relocation project for its U.S.-based offices and how we assisted them.

Kofax Art 0318By Russ Gould, Kofax

Logistics leaders face fierce competition, driving prices down and squeezing already razor-thin margins. Better service is critical to winning new customers and retaining top accounts. Yet, outdated systems and manual processes create challenges, slowing operations and hindering the ability to grow revenue. For years, logistics firms have been trapped under the weight of extensive manual processes — intensified by high personnel costs and lack of time and resources to invest in new products and services. 



Two Important Questions for Better Software Purchases
Logan Lyles

by Logan Lyles | 03-13-2018 Whether you’re looking at a low-cost SaaS tool or a new enterprise software deployment, software purchasing decisions are full of potential pitfalls.

Read More ...

Integrated Taxonomy: A Foundational Approach to Records Management and Improving Workflow
Baron Brady

by Baron Brady | 03-06-2018 If it’s time for your firm or company to design a taxonomy for your paper and electronic content, then you likely already understand the benefit of document management best practices. But implementing an effective taxonomy is no longer just about...

Read More ...

Unlock the Secrets to a Successful RAC Audit Process With Three Keys
Rebekah Callaro and Lori Intravichit

by Rebekah Callaro and Lori Intravichit | 02-27-2018 Little mistakes can mean a big price tag. “University of Michigan Health System Overbills Medicare by $6.2 Million,” and “OIG Tags Carolinas Medical Center for Incorrect Billing” (over 1.7 million) are just two recent headlines regarding paybacks...

Read More ...


  • Conduent Introduces Simplified Consumer Finance Platform

    FLORHAM PARK, N.J. – Digital innovation has permeated every industry, raising the expectations of consumers and businesses for speed and intelligence that improves operations. Legacy loan servicing systems are not conducive to a digital-first environment, creating a need for intuitive, seamless technology that better meets the needs of agents, vendors and consumers at the speed of today’s business.

    Read more ...  
  • RPA Leader UiPath Deepens Executive Bench with Two Key Hires

    NEW YORK--(BUSINESS WIRE)--UiPath, the leading enterprise Robotic Process Automation (RPA) software company, has named Craig Bumpus as chief revenue officer and Vargha Moayed as chief strategy officer. The executive appointments come on the heels of the company’s significant growth in 2017 and recent venture capital funding of $153 million.

    Read more ...  
  • Nuance Communications Announces Healthcare Workflows

    Burlington, Mass. -- Nuance Communications, Inc. announced a suite of workflows designed to increase productivity, enhance organizational efficiency and drive document security to aid in the management of information for healthcare organizations. Utilizing these workflows, healthcare organizations can drive better patient care, increase billing accuracy and timeliness, enhance EHR documentation accuracy, increase referrals and drive compliance with HIPAA and other regulations.

    Read more ...  


Vertical Workflows: Take Advantage of Opportunity

Oneil Art 0318By Tom O’Neill for Workflow 

Digital transformation is driving workflow automation at an increasing rate. Senior business leaders in a recent Cognizant study feel that 25 percent to 40 percent of core workflow such as ERP, CRM or BPM has already been automated. Yet the study suggests that there is a “long tail” of other manual processes that haven’t been automated.1  The global workflow automation market is expected to grow at a 22 percent CAGR and reach $17 billion by 20232 with the U.S. market growing to $6.7 billion by 2020.3

Taming Data Chaos to Meet Compliance and Security Requirements

Alaris Art 1117by Petra Beck, Kodak Alaris

Security and privacy are increasing in importance and becoming more political; a challenging situation that has been compounded by frequent news of data breaches from high-profile companies such as Equifax, where the information of more than 145 million Americans was compromised.

Creating the Right Atmosphere for Change: Q&A With Ulf Persson CEO, ABBYY

speakeasy ABBYYBy Patricia Ames, Workflow

We recently had the opportunity to attend the fifth annual Technology Summit hosted by global intelligent capture leader ABBYY. While there, we had a chance to meet the new CEO, Ulf Persson, and get some insight into the latest changes ABBYY has been making to its structure and strategic direction. We had no idea the conversation would take us through the last 20 years of geopolitical and global market maneuvers — although, given Ulf’s professional and personal history, we probably should have suspected it. Join me in the SpeakEasy.

Workflow is a comprehensive editorial website dedicated to exploring, defining and articulating the ever-changing technologies and business processes of the office technology industry.

As hard-copy information continues its transformation to more dynamic and electronic forms, an increasing number of office and personal devices are becoming part of the larger managed information technology landscape, compelling vendors and consumers of related equipment, applications and services to seek out ways to streamline their processes and improve efficiencies.

Through examination of workflow applications and services and their providers, Workflow informs its audiences of these shifts in enterprise content management (ECM), business process management (BPM) and optimization applications, providing a one-stop repository of actionable news and information for the office technology and managed services industries.

Workflow’s goal is to not only recognize these shifts, but also bring together these disparate worlds of information technology to provide a centralized resource for understanding and mastering the information lifecycle of tomorrow’s office.