Craine Art wkfby Kevin Craine for Workflow

The opportunities today for developers, suppliers and service providers in the document management and enterprise content management (ECM) space are found across the board. No matter what category of business or which industry segment you focus on, you can bet that the fundamental activities of those organizations are reliant on documents, content and technology to get the job done.    

Kofaxby Dave Caldeira, Kofax Inc.

Financial institutions have begun implementing various forms of digitalization to streamline business processes and attract and maintain customers. But in that quest, they do not always have a firm grip on the customer’s overall satisfaction with the organization. Assessing customer experience and satisfaction can reveal digital efficiency levels and serve as a guide to creating a highly competitive, “future-ready” enterprise.

Konicaby Joanne E. Novak, Konica Minolta

These days, the way people shop retail has changed. E-commerce plays a bigger role, and with so many specialty stores, a full-line discount store or department store isn’t seeing all the traffic it once did. In fact, the change has been so drastic that we have seen many retailers exit the industry. Shoppers have an abundance of specialty stores in which to find their specific item or to speak to a specialist who can help them find that item. (Think Apple Store or your local cycle shop).   



Here Is Why You Secretly Hate Your Job: The Importance of Career Purpose
Ryan Duguid

by Ryan Duguid | 04-17-2017 Every year, Gallup, the research agency, carries out a global study on employee engagement. For company owners, it doesn’t make for happy reading. In the U.S., only 33 percent of employees say they feel engaged in their jobs, and just over half (51...

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Factors to Consider When Creating a Document Imaging Request for Proposal: Part 2
Reza Pazuki

by Reza Pazuki | 04-12-2017 In my previous article, I indicated that during the past few years there has been an explosive growth in the amount of data being created and stored. To better manage this immense and constantly increasing stream of information, organizations in...

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Fast, Simple and Secure: Canon, Box and mxHero Team Up to Solve File Sharing Problems
Patricia Ames

by Patricia Ames | 04-10-2017 Last month, Canon announced the expansion of their relationship with Box Inc. and a new relationship with mxHero, Inc. With 80 percent of the world’s data in unstructured form — 40 percent of which is trapped in emails — the trio forged this...

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  • New Kodak Alaris IN2 Ecosystem Helps Customers Take Complexity Out of Information Capture

    ROCHESTER, N.Y., April 25 – Kodak Alaris is taking the complexity out of information capture with the launch of its Alaris IN2 Ecosystem, a powerful combination of best-in-class scanners, software, services and partnerships designed to transform data chaos into critical information to drive efficiency.

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  • Dell Boomi Introduces No Code Integration Accelerator for NetSuite to Salesforce

    ROUND ROCK, Texas, April 25, 2017 /PRNewswire/ -- Dell Boomi (Boomi) announced availability of a new, pre-built Boomi Integration Accelerator for NetSuite to Salesforce to quickly and simply configure the necessary connections between Salesforce CRM and NetSuite ERP. Sales or finance citizen integrators as well as integration developers can enter Salesforce and NetSuite credentials and activate Boomi's pre-defined data mappings to automate the order-to-cash process for an organization. With the Boomi Integration Accelerator organizations drastically reduce implementation times over traditional integration.

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  • Kofax Mobile ID Framework Instantly Verifies Customer Identity for Frictionless Onboarding

    Irvine, CA, April 20, 2017 — Kofax, a leading provider of software to simplify and transform the First Mile™ of business, today announced the addition of ID verification andfacial recognition capabilities to Kofax Mobile ID framework. The new features, ideal for customer onboarding apps, determine the authenticity and validity of identification documents, such as a driver license or passport, via their mobile device.

    Mobile ID verification removes friction from the onboarding process by allowing an applicant to simply snap a picture of their driver license, passport or national identity card using their smartphone. The digital content is then extracted and validated using advanced, automated neural networks and multilayered image filters to confirm the document’s authenticity.

    Kofax facial recognition technology ensures the applicant in possession of the ID is in fact the person pictured on the ID by incorporating military grade liveness detection with auto capture to confirm that the applicant is taking a live picture of themselves. Automated technology then compares the selfie picture of the applicant with the picture on their ID. If they match, the applicant is validated as the person pictured on the ID. This method is superior to other solutions that rely on humans to authenticate the applicant, as age and facial hair – which can change a person’s appearance – do not impact the accuracy of the Kofax facial recognition engine.

    Kofax Mobile ID framework helps financial institutions comply with ever changing Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations to combat fraud. The extracted information can be submitted via Kofax TotalAgility®, the Company’s flagship digital transformation platform, and other enterprise applications for further processing.

    Kofax Mobile ID framework with ID verification and facial recognition is now available as a standalone product or bundled with Kofax TotalAgility to deliver a broader, more comprehensive set of capabilities to drive digital transformation throughout the organization.

    See the new ID verification and facial recognition capabilities of Kofax Mobile ID framework in live demonstrations and educational sessions atKofax Inspire 2017 in Nashville, TN, April 24-26. 

    According to industry analyst firm, Celent, “Many early online banking platforms had rudimentary mechanisms for account and loan origination, and many required customers to come to the branch for in-person KYC and to submit paperwork. That dog won’t hunt in today’s environment! One of many responses to the seismic changes in customer preferences has been a race to market with mobile customer acquisition capability.”1

    “Mobile devices enable organizations to engage with customers where they are, and when and how they prefer to conduct business. Mobile customer onboarding addresses these needs but can be risky and still require face to face meetings,” said Reynolds C. Bish, Chief Executive Officer of Kofax. “Kofax Mobile ID framework with ID verification and facial recognition improves customer engagement and ensures regulatory compliance. It’s a game changer in industries like financial services where onboarding and enabling the immediate use of services are expected to fuel new customer acquisition and retention.” 



The Good Vibrations of Pivotal Moments: Q&A With Bob Schultz, IBM

Bob Schultzby Patricia Ames, Workflow

It seems that every time you turn on the TV these days, “Watson” makes an appearance. The face of IBM’s cognitive computing revolution is technically not a face, a system designed to understand, reason, learn and interact with humans. IBM held its inaugural World of Watson event in Las Vegas late last year and I had the opportunity to sit down with Bob Schultz, head of the IBM Talent Management Solutions group, which incorporates Watson Talent and Kenexa. Join me in the SpeakEasy.

Is the Information Security Opportunity Right for You?

1116 Stewart 150by Ken Stewart for Workflow

Identify theft, keyloggers, malware, phishing, ransomware, and state-sponsored hacking — hallmarks of the complex and intricate landscape of information security we inhabit today. If you haven’t been touched by a security breach yourself, it’s a certainty you’ve gasped inwardly as a friend or coworker shared their own story with you. Security concerns have become pervasive and palpable — a dark, alternate reality confirmed by the barrage of breaking headlines. What are you to do in the face of such wantonly malicious intent?  

Workflow and Content Automation Drives Business Transformation

1116 Nintex 150by Eric Johnson, Nintex

Rapid growth and advancements in technology have changed both the way we work and the way business operates – more in the last few decades than the last century. If one looks back to the dawn of the computer age, a picture of what machines do for manual processes emerges. In the 1940s, “computers” were actually humans: people who worked slide rules and wrote down results on paper. You could open the local metro daily to the classifieds and see job openings for computers.

Workflow is a comprehensive editorial website dedicated to exploring, defining and articulating the ever-changing technologies and business processes of the office technology industry.

As hard-copy information continues its transformation to more dynamic and electronic forms, an increasing number of office and personal devices are becoming part of the larger managed information technology landscape, compelling vendors and consumers of related equipment, applications and services to seek out ways to streamline their processes and improve efficiencies.

Through examination of workflow applications and services and their providers, Workflow informs its audiences of these shifts in enterprise content management (ECM), business process management (BPM) and optimization applications, providing a one-stop repository of actionable news and information for the office technology and managed services industries.

Workflow’s goal is to not only recognize these shifts, but also bring together these disparate worlds of information technology to provide a centralized resource for understanding and mastering the information lifecycle of tomorrow’s office.