Konicaby Joanne E. Novak, Konica Minolta

These days, the way people shop retail has changed. E-commerce plays a bigger role, and with so many specialty stores, a full-line discount store or department store isn’t seeing all the traffic it once did. In fact, the change has been so drastic that we have seen many retailers exit the industry. Shoppers have an abundance of specialty stores in which to find their specific item or to speak to a specialist who can help them find that item. (Think Apple Store or your local cycle shop).   

Kofaxby Dave Caldeira, Kofax Inc.

Financial institutions have begun implementing various forms of digitalization to streamline business processes and attract and maintain customers. But in that quest, they do not always have a firm grip on the customer’s overall satisfaction with the organization. Assessing customer experience and satisfaction can reveal digital efficiency levels and serve as a guide to creating a highly competitive, “future-ready” enterprise.

Craine Art wkfby Kevin Craine for Workflow

The opportunities today for developers, suppliers and service providers in the document management and enterprise content management (ECM) space are found across the board. No matter what category of business or which industry segment you focus on, you can bet that the fundamental activities of those organizations are reliant on documents, content and technology to get the job done.    



Here Is Why You Secretly Hate Your Job: The Importance of Career Purpose
Ryan Duguid

by Ryan Duguid | 04-17-2017 Every year, Gallup, the research agency, carries out a global study on employee engagement. For company owners, it doesn’t make for happy reading. In the U.S., only 33 percent of employees say they feel engaged in their jobs, and just over half (51...

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Factors to Consider When Creating a Document Imaging Request for Proposal: Part 2
Reza Pazuki

by Reza Pazuki | 04-12-2017 In my previous article, I indicated that during the past few years there has been an explosive growth in the amount of data being created and stored. To better manage this immense and constantly increasing stream of information, organizations in...

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Fast, Simple and Secure: Canon, Box and mxHero Team Up to Solve File Sharing Problems
Patricia Ames

by Patricia Ames | 04-10-2017 Last month, Canon announced the expansion of their relationship with Box Inc. and a new relationship with mxHero, Inc. With 80 percent of the world’s data in unstructured form — 40 percent of which is trapped in emails — the trio forged this...

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  • Dell Boomi Introduces No Code Integration Accelerator for NetSuite to Salesforce

    ROUND ROCK, Texas, April 25, 2017 /PRNewswire/ -- Dell Boomi (Boomi) announced availability of a new, pre-built Boomi Integration Accelerator for NetSuite to Salesforce to quickly and simply configure the necessary connections between Salesforce CRM and NetSuite ERP. Sales or finance citizen integrators as well as integration developers can enter Salesforce and NetSuite credentials and activate Boomi's pre-defined data mappings to automate the order-to-cash process for an organization. With the Boomi Integration Accelerator organizations drastically reduce implementation times over traditional integration.

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  • Kofax Mobile ID Framework Instantly Verifies Customer Identity for Frictionless Onboarding

    Irvine, CA, April 20, 2017 — Kofax, a leading provider of software to simplify and transform the First Mile™ of business, today announced the addition of ID verification andfacial recognition capabilities to Kofax Mobile ID framework. The new features, ideal for customer onboarding apps, determine the authenticity and validity of identification documents, such as a driver license or passport, via their mobile device.

    Mobile ID verification removes friction from the onboarding process by allowing an applicant to simply snap a picture of their driver license, passport or national identity card using their smartphone. The digital content is then extracted and validated using advanced, automated neural networks and multilayered image filters to confirm the document’s authenticity.

    Kofax facial recognition technology ensures the applicant in possession of the ID is in fact the person pictured on the ID by incorporating military grade liveness detection with auto capture to confirm that the applicant is taking a live picture of themselves. Automated technology then compares the selfie picture of the applicant with the picture on their ID. If they match, the applicant is validated as the person pictured on the ID. This method is superior to other solutions that rely on humans to authenticate the applicant, as age and facial hair – which can change a person’s appearance – do not impact the accuracy of the Kofax facial recognition engine.

    Kofax Mobile ID framework helps financial institutions comply with ever changing Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations to combat fraud. The extracted information can be submitted via Kofax TotalAgility®, the Company’s flagship digital transformation platform, and other enterprise applications for further processing.

    Kofax Mobile ID framework with ID verification and facial recognition is now available as a standalone product or bundled with Kofax TotalAgility to deliver a broader, more comprehensive set of capabilities to drive digital transformation throughout the organization.

    See the new ID verification and facial recognition capabilities of Kofax Mobile ID framework in live demonstrations and educational sessions atKofax Inspire 2017 in Nashville, TN, April 24-26. 

    According to industry analyst firm, Celent, “Many early online banking platforms had rudimentary mechanisms for account and loan origination, and many required customers to come to the branch for in-person KYC and to submit paperwork. That dog won’t hunt in today’s environment! One of many responses to the seismic changes in customer preferences has been a race to market with mobile customer acquisition capability.”1

    “Mobile devices enable organizations to engage with customers where they are, and when and how they prefer to conduct business. Mobile customer onboarding addresses these needs but can be risky and still require face to face meetings,” said Reynolds C. Bish, Chief Executive Officer of Kofax. “Kofax Mobile ID framework with ID verification and facial recognition improves customer engagement and ensures regulatory compliance. It’s a game changer in industries like financial services where onboarding and enabling the immediate use of services are expected to fuel new customer acquisition and retention.” 

  • Alfresco Accelerates Growth with Newly Appointed Vice President of EMEA

    Maidenhead, U.K and San Mateo, CA. – April 19, 2017 - Open-source pioneer Alfresco Software, today announced Merten Slominsky as its new Vice President of EMEA. Slominsky has vast experience in driving exponential growth and profitability within the software industry for over 28 years and is considered a subject matter expert and exceptional leader in this space. His focus will be driving business expansion for Alfresco in pan-European countries.

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Workflow and Content Automation Drives Business Transformation

1116 Nintex 150by Eric Johnson, Nintex

Rapid growth and advancements in technology have changed both the way we work and the way business operates – more in the last few decades than the last century. If one looks back to the dawn of the computer age, a picture of what machines do for manual processes emerges. In the 1940s, “computers” were actually humans: people who worked slide rules and wrote down results on paper. You could open the local metro daily to the classifieds and see job openings for computers.

The Wavelength: Vertical Alignment

wavelengthVerticals are critical to today’s solution providers. No matter which industries you work with, there are specialized requirements that make each one present its own unique challenges and offer its own rewards. Do some offer better opportunities than others, what are some of the tips and tricks, and are there certain “must-know” facts about each? Our panel this month tackles the topic.   

Protect the Privacy and Security of Information in Your Archive

1116 Craine 150by Kevin Craine for Workflow

With cybersecurity increasingly in the news, many organizations are taking another look at their own security. When doing so, there are many obvious areas to examine, but it is important to look closely at some commonly overlooked sources of potential security risk as well. Those include information captured in an image archive or document management repository, which can include data like social security numbers, financial and medical records, addresses and phone numbers. These pieces of information can translate into great prospect and profit for cyber-thieves. Is your organization protecting them?

Workflow is a comprehensive editorial website dedicated to exploring, defining and articulating the ever-changing technologies and business processes of the office technology industry.

As hard-copy information continues its transformation to more dynamic and electronic forms, an increasing number of office and personal devices are becoming part of the larger managed information technology landscape, compelling vendors and consumers of related equipment, applications and services to seek out ways to streamline their processes and improve efficiencies.

Through examination of workflow applications and services and their providers, Workflow informs its audiences of these shifts in enterprise content management (ECM), business process management (BPM) and optimization applications, providing a one-stop repository of actionable news and information for the office technology and managed services industries.

Workflow’s goal is to not only recognize these shifts, but also bring together these disparate worlds of information technology to provide a centralized resource for understanding and mastering the information lifecycle of tomorrow’s office.