Craine Art 0917by Kevin Craine for Workflow

Is the term “ECM” still current? About a year ago, the idea began creeping into executive discussions and podcast interviews that “enterprise content management” just doesn’t cut it for describing what is possible and happening with today’s technologies and approaches. Indeed, just as old-school handles like “document management, “imaging” or “the paperless office” eventually gave way to newer concepts and designations, is it possible our old friend ECM is on the way out of industry favor?

konicaby Hugo Palacios, Konica Minolta

Few can deny the power of automation and the impact it has on daily activities. We put faith in it more than we know and depend on a seamless series of actions resulting in a desired outcome.  Think of the diabetic who sets an alert on their phone reminding them to take insulin. They set the time once and forget about it, trusting they’ll hear that beep at the time requested. Or, consider the marathon runner trying to log weekly miles. They turn on their tracker and hit the pavement expecting that their distance, time and even heart rate are captured through the duration of a run.

Nintex Art 0917by Alain Gentilhomme, Nintex

Across industries and geographies, enterprises have multiple choices available for process automation. How do you make the right choice? Sometimes the goal is to solve for efficiency. After all, a business can’t succeed long-term if it puts up with needlessly inefficient processes, and process automation is a powerful and proven tool for driving operational efficiency. But efficiency alone is no longer a differentiator. It’s necessary for success, but not sufficient.



Powering the Enterprise With Location Intelligence
Cindy Elliott

by Cindy Elliott | 09-18-2017 Time and location affect everything in the enterprise. From where a product is created to where it is going, understanding the location and time of production, disbursement, and point of sale data provides profit-yielding business intelligence....

Read More ...

RPA and BI Platforms are Going to Completely Transform the Back Office
Patricia Ames

by Patricia Ames | 09-13-2017 Fancy new business intelligence (BI) tools are giving companies the ability to gain deep insights into their operations in real time, and robotic process automation (RPA) is affording these same companies the ability to take action on those...

Read More ...

Managing Change: Leading Meaningfully
Christina Robbins

by Christina Robbins | 09-11-2017 Ever had a digitization project go off the rails and wondered what you might have done to lead the change more effectively? Good leaders self-evaluate and always look for better ways of accomplishing tasks—especially when projects don’t turn out as...

Read More ...


  • Kodak Alaris Unveils Next Wave of IN2 Ecosystem to Take Complexity Out of Information Capture

    ROCHESTER, N.Y., September 19, 2017 – Kodak Alaris is expanding its information capture ecosystem, delivering on the promise of digital transformation for businesses and governments around the world. The global solution provider is hosting customer and partner events in all regions this week to unveil the Alaris S2000 Series – a new family of network/wireless and USB-connected desktop scanners – and showcase its award-winning software and services, all of which are designed to take the complexity out of information capture to simplify and improve the way people work.

    Read more ...  
  • Machine Learning Makes SAP S/4HANA Even More Intelligent

    WALLDORF — SAP SE (NYSE: SAP) today announced SAP S/4HANA 1709, a new release of SAP’s next-generation ERP suite that incorporates SAP Leonardo Machine Learning capabilities and predictive analytics into core business processes to help organizations stay competitive in a rapidly changing business environment.

    Read more ...  
  • AvePoint to Debut SaaS Records Management Solution for Office 365 at Microsoft Ignite 2017

    Jersey City, NJ, Sept. 19, 2017 — AvePoint, the Microsoft Cloud expert, will be showcasing its online records management solution AvePoint Cloud Records during this year’s Microsoft Ignite conference in Orlando, Florida, September 25-29. Cloud Records automates tasks associated with information classification, retention, and disposal, as well as auditing and physical records management from a single, intuitive interface.

    Read more ...  


How to Maximize Workforce Performance: Creating a Culture of Growth?

IBM Art 0917by Bob Schultz, IBM

Ever-evolving technological capabilities, new business models and digital transformation of companies are all driving market disruption at a rapid pace. Today, companies across most industries are investing heavily in transforming themselves to become digital enterprises. Unless this investment is accompanied by a parallel talent transformation and move to digital HR technologies, though, it will not bring them the business outcomes they are looking for. Furthermore, the talent transformation needs to include the following aspects: Developing existing talent to meet the new job and skill demands of the future, attracting new talent in a competitive market through irresistible experiences, and knowing what “success” looks like in every job to make better hiring decisions. 

An Intelligent Blueprint for Managing Document Workflow

Neal wkfBy Ken Neal, Canon Business Process Services

The Dow tells you how stocks are performing this very minute. Your dashboard tells you how your car is performing this very second. An electrocardiogram tells you how your heart is performing beat by beat. Yet when it comes to measuring the performance of document management activities (such as mail/shipping and print/copy center operations), many businesses rely on quarterly results in spreadsheets and PowerPoint presentations. By most standards, monthly is very aggressive. 

How to Maximize Workforce Performance: What’s at Stake? Why Act Now?

IBM wkfby  Bob Schultz, IBM

In Part 2 of this series we discuss the importance of evolving your organization for business growth and employee recruitment/retainment.

We live and work in turbulent but exciting times! Ever-evolving technological capabilities, new business models and digital transformation of companies are all driving market disruption like never before. Companies are changing their business models and strategy to incorporate all these new developments and become more agile. The nature of work is changing and demand for digital expertise is soaring, while other skills are becoming relatively unimportant. And, as leaders go about changing the fundamental fabric and processes of their companies, there’s a dawning realization that successfully transforming into a digital business is not just dependent on having the right technology.

Workflow is a comprehensive editorial website dedicated to exploring, defining and articulating the ever-changing technologies and business processes of the office technology industry.

As hard-copy information continues its transformation to more dynamic and electronic forms, an increasing number of office and personal devices are becoming part of the larger managed information technology landscape, compelling vendors and consumers of related equipment, applications and services to seek out ways to streamline their processes and improve efficiencies.

Through examination of workflow applications and services and their providers, Workflow informs its audiences of these shifts in enterprise content management (ECM), business process management (BPM) and optimization applications, providing a one-stop repository of actionable news and information for the office technology and managed services industries.

Workflow’s goal is to not only recognize these shifts, but also bring together these disparate worlds of information technology to provide a centralized resource for understanding and mastering the information lifecycle of tomorrow’s office.