Craine Art wkfby Kevin Craine for Workflow

The opportunities today for developers, suppliers and service providers in the document management and enterprise content management (ECM) space are found across the board. No matter what category of business or which industry segment you focus on, you can bet that the fundamental activities of those organizations are reliant on documents, content and technology to get the job done.    

Konicaby Joanne E. Novak, Konica Minolta

These days, the way people shop retail has changed. E-commerce plays a bigger role, and with so many specialty stores, a full-line discount store or department store isn’t seeing all the traffic it once did. In fact, the change has been so drastic that we have seen many retailers exit the industry. Shoppers have an abundance of specialty stores in which to find their specific item or to speak to a specialist who can help them find that item. (Think Apple Store or your local cycle shop).   

Kofaxby Dave Caldeira, Kofax Inc.

Financial institutions have begun implementing various forms of digitalization to streamline business processes and attract and maintain customers. But in that quest, they do not always have a firm grip on the customer’s overall satisfaction with the organization. Assessing customer experience and satisfaction can reveal digital efficiency levels and serve as a guide to creating a highly competitive, “future-ready” enterprise.

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Blogs

One System Doesn’t Do It All: The Emergence of the Connected Ecosystem
BJ Johnson

by BJ Johnson | 03-21-2017 Scenario one: The contract was signed using DocuSign and automatically routed to an electronic document management system (EDMS) that interfaces with Salesforce, making it easy for members of sales and customer care to access key information.  By...

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How BPOs are Driving Value and Efficiency in the Digital Age
Rick Costanzo

by Rick Costanzo | 03-16-2017 Over the last two decades, outsourcing has revolutionized the way enterprises approach a range of functions, from document scanning to human resources to IT services. Today, 97 percent of Global 2000 companies have a significant outsourcing...

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Analytics, Security, Cognitive Computing and Even Print: Some Highlights From HIMSS 2017
Amy Weiss

by Amy Weiss | 03-14-2017 A couple of weeks ago I attended the Healthcare Information and Management Systems Society (HIMSS) 2017 annual conference. A couple of days ago I finally regained feeling in my feet. I’m no stranger to trade shows or the Orange County Convention...

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News

  • Arc of Westchester and Digiscribe Announce Document Scanning Agreement

    Elmsford, New York – March 21, 2017 – Digiscribe International, provider of document scanning services, document management solutions, and workflow automation software throughout the New York tri-state area, has been chosen by Arc of Westchester (eDocNY) as their exclusive subcontractor for all scanning and scanning related services effective January 1, 2017. Under this agreement, Digiscribe will perform document scanning services to fulfill all contracts the eDocNY division of Arc of Westchester currently holds with government agencies and businesses in the New York tri-state area.

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  • M-Files Receives ISO 27001 Certification

    DALLAS, March 21, 2017: M-Files Corporation, a provider of solutions that dramatically improve how organizations manage documents and other information, today announced that the company has received ISO 27001 certification signifying it adheres to stringent security controls for delivery and support of its cloud-based information management software and related services.

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  • Konica Minolta Receives Platinum and Diamond Honors from Hyland

    Ramsey, NJ – March 14, 2017 - Konica Minolta Business Solutions U.S.A., Inc., an award-winning enterprise content management solution provider, today announced that it has received the Platinum and Diamond support award honors from Hyland for helping organizations operate more efficiently using the OnBase by Hyland enterprise content management (ECM) solution.

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Features

Is Your Financial Services Organization Future-Ready?

Kofaxby Dave Caldeira, Kofax Inc.

Financial institutions have begun implementing various forms of digitalization to streamline business processes and attract and maintain customers. But in that quest, they do not always have a firm grip on the customer’s overall satisfaction with the organization. Assessing customer experience and satisfaction can reveal digital efficiency levels and serve as a guide to creating a highly competitive, “future-ready” enterprise.

The Good Vibrations of Pivotal Moments: Q&A With Bob Schultz, IBM

Bob Schultzby Patricia Ames, Workflow

It seems that every time you turn on the TV these days, “Watson” makes an appearance. The face of IBM’s cognitive computing revolution is technically not a face, a system designed to understand, reason, learn and interact with humans. IBM held its inaugural World of Watson event in Las Vegas late last year and I had the opportunity to sit down with Bob Schultz, head of the IBM Talent Management Solutions group, which incorporates Watson Talent and Kenexa. Join me in the SpeakEasy.

Protect the Privacy and Security of Information in Your Archive

1116 Craine 150by Kevin Craine for Workflow

With cybersecurity increasingly in the news, many organizations are taking another look at their own security. When doing so, there are many obvious areas to examine, but it is important to look closely at some commonly overlooked sources of potential security risk as well. Those include information captured in an image archive or document management repository, which can include data like social security numbers, financial and medical records, addresses and phone numbers. These pieces of information can translate into great prospect and profit for cyber-thieves. Is your organization protecting them?

Workflow is a comprehensive editorial website dedicated to exploring, defining and articulating the ever-changing technologies and business processes of the office technology industry.

As hard-copy information continues its transformation to more dynamic and electronic forms, an increasing number of office and personal devices are becoming part of the larger managed information technology landscape, compelling vendors and consumers of related equipment, applications and services to seek out ways to streamline their processes and improve efficiencies.

Through examination of workflow applications and services and their providers, Workflow informs its audiences of these shifts in enterprise content management (ECM), business process management (BPM) and optimization applications, providing a one-stop repository of actionable news and information for the office technology and managed services industries.

Workflow’s goal is to not only recognize these shifts, but also bring together these disparate worlds of information technology to provide a centralized resource for understanding and mastering the information lifecycle of tomorrow’s office.