Konicaby Joanne E. Novak, Konica Minolta

These days, the way people shop retail has changed. E-commerce plays a bigger role, and with so many specialty stores, a full-line discount store or department store isn’t seeing all the traffic it once did. In fact, the change has been so drastic that we have seen many retailers exit the industry. Shoppers have an abundance of specialty stores in which to find their specific item or to speak to a specialist who can help them find that item. (Think Apple Store or your local cycle shop).   

Kofaxby Dave Caldeira, Kofax Inc.

Financial institutions have begun implementing various forms of digitalization to streamline business processes and attract and maintain customers. But in that quest, they do not always have a firm grip on the customer’s overall satisfaction with the organization. Assessing customer experience and satisfaction can reveal digital efficiency levels and serve as a guide to creating a highly competitive, “future-ready” enterprise.

Craine Art wkfby Kevin Craine for Workflow

The opportunities today for developers, suppliers and service providers in the document management and enterprise content management (ECM) space are found across the board. No matter what category of business or which industry segment you focus on, you can bet that the fundamental activities of those organizations are reliant on documents, content and technology to get the job done.    

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Blogs

One System Doesn’t Do It All: The Emergence of the Connected Ecosystem
BJ Johnson

by BJ Johnson | 03-21-2017 Scenario one: The contract was signed using DocuSign and automatically routed to an electronic document management system (EDMS) that interfaces with Salesforce, making it easy for members of sales and customer care to access key information.  By...

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How BPOs are Driving Value and Efficiency in the Digital Age
Rick Costanzo

by Rick Costanzo | 03-16-2017 Over the last two decades, outsourcing has revolutionized the way enterprises approach a range of functions, from document scanning to human resources to IT services. Today, 97 percent of Global 2000 companies have a significant outsourcing...

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Analytics, Security, Cognitive Computing and Even Print: Some Highlights From HIMSS 2017
Amy Weiss

by Amy Weiss | 03-14-2017 A couple of weeks ago I attended the Healthcare Information and Management Systems Society (HIMSS) 2017 annual conference. A couple of days ago I finally regained feeling in my feet. I’m no stranger to trade shows or the Orange County Convention...

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News

  • Konica Minolta Announces Workplace Hub

    BERLIN, Germany — 23 March, 2017 – Konica Minolta Inc. (Konica Minolta) has introduced Workplace Hub, an innovative new IT solution that unifies all of an organisation’s technology via a single centralised platform. Designed to future-proof workplaces of every size as they work towards digital transformation, version one of Workplace Hub, available from Autumn 2017, directly addresses growing IT complexity by providing more efficient and effective management of the disparate array of tools, services and devices used by modern organisations.

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  • MWA Intelligence, Inc. Investor, Greyrock Capital Group, Supersedes Target Expectations With Fund IV Final Close

    Chicago, IL —March 23, 2017 — Greyrock Capital Group, a private equity firm specializing in mezzanine debt and equity to finance buyouts, recapitalizations and the internal growth needs of middle market companies, and an investor in MWA Intelligence, Inc., recently announced the final closure of its oversubscribed fourth fund at $275 million.

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  • Arc of Westchester and Digiscribe Announce Document Scanning Agreement

    Elmsford, New York – March 21, 2017 – Digiscribe International, provider of document scanning services, document management solutions, and workflow automation software throughout the New York tri-state area, has been chosen by Arc of Westchester (eDocNY) as their exclusive subcontractor for all scanning and scanning related services effective January 1, 2017. Under this agreement, Digiscribe will perform document scanning services to fulfill all contracts the eDocNY division of Arc of Westchester currently holds with government agencies and businesses in the New York tri-state area.

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Features

The Wavelength: Vertical Alignment

wavelengthVerticals are critical to today’s solution providers. No matter which industries you work with, there are specialized requirements that make each one present its own unique challenges and offer its own rewards. Do some offer better opportunities than others, what are some of the tips and tricks, and are there certain “must-know” facts about each? Our panel this month tackles the topic.   

Protect the Privacy and Security of Information in Your Archive

1116 Craine 150by Kevin Craine for Workflow

With cybersecurity increasingly in the news, many organizations are taking another look at their own security. When doing so, there are many obvious areas to examine, but it is important to look closely at some commonly overlooked sources of potential security risk as well. Those include information captured in an image archive or document management repository, which can include data like social security numbers, financial and medical records, addresses and phone numbers. These pieces of information can translate into great prospect and profit for cyber-thieves. Is your organization protecting them?

Pivoting Gracefully: Q&A with Mike Stramaglio, MWA Intelligence

by Patricia Ames

Mike Stramaglio 150Mike Stramaglio is CEO and president of MWA Intelligence, the creators of the FORZA open-architecture ERP platform built on SAP Business One. Mike Stramaglio is a really interesting guy. I’m not kidding. Generous with both his time and money, he is a well-known figure on the speaker circuit as well as on social media, offering up insights and great articles on where technology is headed while also sharing why Frank Sinatra is the greatest singer in the history of the universe. Learn why Mike is the “Charlie Hustle” of business — join me in the SpeakEasy.

Workflow is a comprehensive editorial website dedicated to exploring, defining and articulating the ever-changing technologies and business processes of the office technology industry.

As hard-copy information continues its transformation to more dynamic and electronic forms, an increasing number of office and personal devices are becoming part of the larger managed information technology landscape, compelling vendors and consumers of related equipment, applications and services to seek out ways to streamline their processes and improve efficiencies.

Through examination of workflow applications and services and their providers, Workflow informs its audiences of these shifts in enterprise content management (ECM), business process management (BPM) and optimization applications, providing a one-stop repository of actionable news and information for the office technology and managed services industries.

Workflow’s goal is to not only recognize these shifts, but also bring together these disparate worlds of information technology to provide a centralized resource for understanding and mastering the information lifecycle of tomorrow’s office.